Curator Help
Event Access
Add a meeting link, private location, instructions, recording, or file to a virtual or hybrid event and choose when attendees can open it.
Streets Access lets a virtual or hybrid event open a meeting link, private location, instructions, recording, or file from the ticket. The details stay hidden until the attendee taps Join.
When to use Event Access
Event Access is for a virtual or hybrid event. An in-person event does not keep it. While you create or edit the event, set the format to In person, Virtual, or Hybrid. The access fields appear for Virtual and Hybrid.
Each event has one access item. The public event page, the preview, and the share page never show the link, address, passcode, instructions, recording, or file.
Choose what attendees receive
Open the event editor and choose an access type:
- Meeting link for Zoom, Google Meet, or another link, with an optional passcode
- Private location, using the same address search as the venue, plus instructions
- Instructions
- Recording for a recording link
- File for a private file you upload
Changing the type replaces the previous one. The ticket shows only the type you saved.
Choose when it opens
Under When access opens, pick one option:
- Available immediately
- Relative to event start, a number of minutes before or after the start, including reservation tickets
- Specific time, a date and time you choose
- Manual release
Manual release is not sent from the event form. Open Manage Event, find the access tile, and tap Release now.
Choose who receives it
Leave Access for all purchases on to include every purchase. Turn it off, then turn access on while creating a ticket, to limit it to selected ticket types.
What attendees see
Attendees see a countdown, then Join, on the order and on the ticket that includes access. A party guest on that ticket sees it too. If every purchase includes access, it sits on the first ticket.
Someone who buys on the web opens access from the ticket email. The email uses an Open your ticket link. The email does not contain the meeting link, address, or passcode. The payment success page does not open access. If the Streets app is installed, that same link opens the order.
Join stays open through the event end. If the event has no end, it stays open for 24 hours after the start.
Updates and reminders
Eligible buyers are notified when access opens. A later change to the type, link, passcode, instructions, file, or meeting provider sends an update when the event starts within 24 hours, or after it has started while Join is still open. Changing only the release time uses the ready notice.
If a virtual or hybrid event still has no access, Streets emails you about 24 hours before the start and again about 2 hours before.